On 5th April 2019 the Solicitors Regulatory Authority (SRA) published a report based on evidence collected from a range of conveyancing solicitor firms.

They identified this as a “Residential Conveyancing Thematic Review using a sample of 40 law firms offering residential conveyancing services and conducted a detailed review of 80 case files.

Click here to view Residential Conveyancing Thematic Review

Out of that sample they only found 6 cases that required further investigation and stated:

“We found that most firms were fulfilling their obligations.

In particular, we found that:

  • All firms proactively communicated with clients at all key stages of a purchase, with the majority meeting them face-to-face at least once

  • All firms provided clients with clear information on their complaints procedures

  • Firms are increasingly embracing technology, especially regarding how they communicate with clients.”

They go on to highlight some areas of concern including the following :

“not explaining the difference between freehold and leasehold ownership”


The National Leasehold Campaign welcomes the SRA review particularly the recognition that freehold and leasehold tenure is not always explained adequately. However the scope of their research did not include the opinions of purchasers.

To address this issue we (NLC) have created this survey to collect data on property purchaser experiences in relation to all aspects of the conveyancing process. The majority of questions mirror those used by the SRA in their review to allow direct comparison of results.

Additional questions have been included based upon experiences shared by members of the NLC Closed Facebook Group

This survey is supported by the Leasehold Knowledge Partnership (LKP) by offering to assist in the analysis and dissemination of results.

We would be extremely grateful if you could complete the Survey by clicking the link below.


It is completely anonymised and we do not ask you for any personal details.

The survey will take 8 mins to complete.

If you have any questions about the survey please email nationalleaseholdcampaign@gmail.com